Thank you for choosing our handcrafted candles and wax sachets. Every piece is made with care, and we want your order to reach you safely and on time.
Processing Time
- All orders are processed within 2–4 business days.
- During festive seasons or high order volume, processing may take 1–2 extra days.
Shipping Time
- Delivery within India usually takes 3–7 business days after dispatch, depending on your pincode and courier availability.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and order weight.
- Free shipping may be offered during special promotions.
Order Tracking
Once your order is shipped, you will receive:
- A tracking number
- Courier partner details
- Real-time updates on delivery status
Address Accuracy
Please ensure your shipping address, pincode, and contact number are correct.
We are not responsible for delays caused by:
- Incorrect or incomplete address
- Courier delays, natural events, or other factors beyond our control
Damaged or Missing Items
If your product arrives damaged:
- Email us within 48 hours of delivery
- Attach unboxing video + 2–3 clear photos of the damage
We will arrange a replacement as per our replacement policy.